You will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 15 days to send something back to us from the day you parcel arrived. If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
You've got 15 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time. Ready to Return? Click here
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. Items must be unwashed, unworn and with the original labels still attached. Ready to Return? Click here
You get 15 days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 15 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still attached.
• Pierced jewelry cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Accessories and fashion facemasks cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
For more details, please check our Return & Refund Policy.