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We guarantee that we are strictly adhering to the recommendation of the government and maintaining the highest standard of hygiene. Our Warehouse staff are split across three different shifts. The staff working the different shifts do not cross over and access is no longer allowed for external persons, in order to reduce this risk of infection.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
-All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, all orders may take 1-3 business days (excluding holidays) to process.
-Our endeavor is to make the products reach you within a reasonable period varying from 10-20 days for Standard Shipping depending on the country location and 3-5 days for Express Shipping starting from receipt of order and completion of successful payment.
-Shipping fees are non-refundable. If you refuse any shipments from ellejamilla.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Goods received need to be acknowledged upon delivery at the given address. We take no responsibility for the acknowledgement given by any alternative person other than the person ordering the product at the address mentioned while placing the order.
-Shipping fees of the products depends on the Shipping method and Destination and it's divided into two zones: Zone 1 & Zone 2 as follow:
Zone 1: Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Israel, Vietnam, Croatia, Estonia, Latvia, Lithuania, Canada.
Zone 2: The Rest of the Countries (Countries that are not mentioned above).
-If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
-We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
-Elle Jamilla does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved rights regarding shipping
Elle Jamilla reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
-An irregular or excessive returns history indicative of “wardrobing;”
-An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
-Potential fraudulent or criminal activity.
Similarly, Elle Jamilla reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
All claims, if any, for shortages or damages must be reported to customer service delivery through the contact us page on the web store.
To return any items bought on ellejamilla.com, ensure the item is in line with the conditions in the Return & Refund Policy.